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Privacy Policy

Last Updated:

31 March 2026

This Privacy Policy for ourteam (“we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), including when you:

  • Visit our website at https://ourteam.ai, or any website of ours that links to this Privacy Policy

  • Use our AI screening, AI interviewing, or candidate evaluation platform

  • Apply for a role or complete an AI interview through ourteam as a candidate

  • Engage with us as a hiring partner, employer, or recruitment professional

  • Interact with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have questions, please contact us at hello@ourteam.ai.

1. Information We Collect

a. Information Provided by You

We collect personal information that you voluntarily provide when you register on the Services, create an employer account, submit a candidate profile, complete an AI interview, or contact us. The personal information we collect may include:

  • Names

  • Email addresses

  • Phone numbers

  • Job titles and employment history

  • Resumes, CVs, and cover letters

  • Education history and qualifications

  • Interview responses (audio, video, and text transcripts)

  • AI evaluation scores and screening results

  • Skills, competencies, and language proficiency data

  • Salary expectations and availability

  • Profile photographs

  • Company name and business information (for employer accounts)

  • Billing and payment information

b. Candidate Interview Data

When candidates complete an AI interview through ourteam, we collect interview responses including audio recordings, video recordings, and text transcripts. These responses are processed by our AI systems to generate structured evaluation scores based on criteria defined by the hiring organisation. Candidates are informed before starting any AI interview that their responses will be recorded and evaluated.

c. Information Collected Automatically

When you visit or use our Services, we automatically collect certain technical information, including:

  • IP address and approximate location

  • Browser type and version

  • Device type, operating system, and device identifiers

  • Pages viewed, time spent, and navigation patterns

  • Referring URLs and search terms

  • Cookies and similar tracking technologies 

d. Information from Third Parties

We may receive information about candidates from hiring organisations that use our platform, including resumes, job descriptions, and role requirements submitted for screening purposes. We may also receive information through integrations with applicant tracking systems (ATS) authorised by hiring organisations.

e. Information Collected from Minors

We do not knowingly collect data from or market to individuals under 18 years of age. If we learn that personal information from users under 18 has been collected, we will take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from individuals under 18, please contact us at hello@ourteam.ai.

2. How We Use Your Information

We process your personal information for the following purposes:

  1. Service Delivery. To provide, operate, and maintain our AI screening and interviewing platform, including conducting AI interviews, generating candidate evaluations, and delivering screening results to hiring organisations.

  2. Account Management. To facilitate account creation, authentication, and administration for both employer and candidate accounts.

  3. Communication. To respond to inquiries, provide customer support, send service-related notices, and deliver updates about our platform.

  4. Platform Improvement. To analyse usage patterns, diagnose technical issues, and improve the performance, accuracy, and fairness of our AI evaluation models. When data is used for AI model improvement, it is anonymised and aggregated so that individual candidates cannot be identified.

  5. Security and Fraud Prevention. To detect, prevent, and address technical issues, security incidents, and fraudulent or illegal activity.

  6. Marketing. To send promotional communications about our products and services, where permitted by applicable law and in accordance with your preferences. You can opt out of marketing communications at any time.

  7. Legal Compliance. To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

  8. Bias Monitoring and Fairness Auditing. To conduct regular bias audits and adverse impact analyses on our AI evaluation systems, ensuring our screening and interview processes remain fair and non-discriminatory across protected classes.

3. How We Share Your Information

  1. With Hiring Organisations. When candidates complete an AI interview or screening through ourteam, their interview responses, evaluation scores, and structured assessment data are shared with the hiring organisation that initiated the screening. Hiring organisations only receive data for candidates who have applied for roles within their organisation.

  2. With Service Providers. We share information with third-party service providers who assist us in operating our platform, including cloud hosting providers, payment processors, analytics services, and communication tools. All service providers are contractually bound to protect your information and use it only for the purposes we specify.

  3. With AI Processing Partners. Candidate interview data may be processed using third-party AI APIs for transcription, natural language processing, and evaluation purposes. These partners process data solely on our behalf and are subject to strict data processing agreements.

  4. Business Transfers. We may share or transfer your information in connection with any merger, acquisition, sale of assets, financing, or transition of all or part of our business to another company.

  5. Legal Requirements. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of ourteam, our users, or the public.

  6. With Your Consent. We may share your information for other purposes with your explicit consent.

We have not sold personal information to third parties for commercial purposes.

4. Cookies and Tracking Technologies

  1. We use cookies and similar tracking technologies to collect information about how you interact with our Services. These include essential cookies required for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings.

  2. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

  3. We do not currently respond to Do-Not-Track browser signals. If a uniform standard for Do-Not-Track is adopted, we will update this policy accordingly.

5. Data Retention

  1. Candidate Data. We retain candidate interview data and evaluation results for as long as necessary to provide our Services to the hiring organisation, or for up to twenty-four (24) months from the date of collection, whichever is shorter, unless a longer retention period is required by law or requested by the hiring organisation in accordance with applicable regulations.

  2. Employer Data. We retain employer account information for the duration of the business relationship and for up to twelve (12) months after account termination, unless a longer retention period is required for legal or compliance purposes.

  3. Anonymised Data. Anonymised and aggregated data that cannot be used to identify individuals may be retained indefinitely for analytics, research, and AI model improvement purposes.

  4. When we no longer have a legitimate business need to process your personal information, we will either delete or anonymise it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store and isolate the information until deletion is feasible.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including encryption in transit and at rest, access controls, regular security assessments, and secure data storage infrastructure.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. International Data Transfers

ourteam operates across multiple countries, including Singapore, Malaysia, Indonesia, the Philippines, Thailand, Vietnam, the United States, and Australia. Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law, including standard contractual clauses, data processing agreements, and compliance with regional data transfer frameworks.

8. Region-Specific Privacy Rights

a. Singapore (Personal Data Protection Act — PDPA)

If you are located in Singapore, you have the right to access, correct, and withdraw consent for the processing of your personal data. You may also request information about how your data has been used or disclosed within the past year. To exercise these rights, contact us at hello@ourteam.ai. Complaints may be directed to the Personal Data Protection Commission (PDPC).

b. Malaysia (Personal Data Protection Act 2010 — PDPA)

If you are located in Malaysia, you have the right to access and correct your personal data, withdraw consent for processing, and request that we stop processing your data for marketing purposes. To exercise these rights, contact us at hello@ourteam.ai.

c. Indonesia (Undang-Undang Pelindungan Data Pribadi — UU PDP)

If you are located in Indonesia, you have the right to access, correct, delete, and restrict processing of your personal data. You also have the right to withdraw consent, object to automated decision-making, and request data portability. To exercise these rights, contact us at hello@ourteam.ai.

d. Philippines (Data Privacy Act 2012 — DPA)

If you are located in the Philippines, you have the right to be informed, to access, to object, to erasure or blocking, to rectification, to data portability, and to file a complaint with the National Privacy Commission (NPC). To exercise these rights, contact us at hello@ourteam.ai.

e. Thailand (Personal Data Protection Act — PDPA)

If you are located in Thailand, you have the right to access, correct, delete, restrict, and object to processing of your personal data. You also have the right to data portability and to withdraw consent. To exercise these rights, contact us at hello@ourteam.ai.

f. Vietnam (Decree on Personal Data Protection — Decree 13/2023)

If you are located in Vietnam, you have the right to know, consent, access, delete, restrict processing, and request data portability. To exercise these rights, contact us at hello@ourteam.ai.

g. Australia (Privacy Act 1988)

If you are located in Australia, you have the right to access and correct your personal information under the Australian Privacy Principles (APPs). You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). To exercise these rights, contact us at hello@ourteam.ai.

h. European Economic Area and United Kingdom (GDPR / UK GDPR)

If you are located in the EEA or UK, we process your personal data on the basis of consent, contractual necessity, legitimate interests, or legal obligation. You have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at hello@ourteam.ai.

i. United States — California (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of the sale or sharing of personal information, and not receive discriminatory treatment for exercising your rights. We do not sell personal information. To exercise these rights, contact us at hello@ourteam.ai.

j. United States — Other States

Residents of Colorado, Connecticut, Virginia, Utah, and other states with consumer privacy laws may have additional rights including the right to access, correct, delete, and opt out of targeted advertising or profiling. To exercise these rights, contact us at hello@ourteam.ai.

9. AI-Specific Disclosures

  1. Automated Decision-Making. ourteam uses artificial intelligence to conduct candidate interviews and generate structured evaluation scores. These AI-generated scores are designed to assist hiring organisations in their decision-making process. AI evaluations do not autonomously make hiring decisions. Final hiring decisions are made by human recruiters and hiring managers within the hiring organisation.

  2. Fairness and Bias. We conduct regular bias audits on our AI systems to monitor for adverse impact across protected classes including gender, ethnicity, age, and disability status. Our evaluation criteria are based on job-relevant competencies defined by the hiring organisation.

  3. Transparency. Candidates are informed before starting any AI interview that their responses will be recorded, transcribed, and evaluated by AI systems. Candidates may request a summary of how their responses were evaluated by contacting hello@ourteam.ai.

  4. Human Review. Hiring organisations using ourteam retain full control over hiring decisions. AI-generated evaluations serve as structured input to support — not replace — human judgment.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. If we make material changes, we may notify you by email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ourteam

Email: hello@ourteam.ai

Website: https://ourteam.ai