Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you” or “your”), and Team AI Pte. Ltd., operating as ourteam (“Company,” “we,” “us,” or “our”), concerning your access to and use of the ourteam platform, including the website at https://ourteam.ai and all related products and services (collectively, the “Services”).

You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Terms. 

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms from time to time. We will alert you about any changes by updating the “Last Updated” date of these Terms, and you waive any right to receive specific notice of each such change.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Terms for your records.

1. Our Services

ourteam provides a software platform for AI-assisted hiring workflows, including automated candidate screening, AI-powered interviews, candidate assessments, structured evaluations, interview summaries, and hiring analytics.

ourteam is a technology provider only. ourteam does not act as an employer, recruiter, staffing agency, or employment decision-maker.

If you are an employer or hiring organisation using the Services, all hiring decisions and employment outcomes are solely your responsibility. The Services are not tailored to comply with industry-specific regulations unless expressly agreed in writing. You are solely responsible for ensuring that your use of the Services complies with all applicable employment, labour, data protection, and anti-discrimination laws in the jurisdictions where you operate.

If you are a candidate completing an AI interview or screening through the Services, you acknowledge that ourteam facilitates the interview process on behalf of the hiring organisation. ourteam does not make hiring decisions and is not responsible for the outcome of any application.

2. Eligibility and User Representation

By using the Services, you represent and warrant that:

• All registration information you submit is true, accurate, current, and complete

• You will maintain the accuracy of such information and promptly update it as necessary

• You have the legal capacity and authority to enter into these Terms

• You are not under the age of 18

• You are not a minor in the jurisdiction in which you reside

• You will not access the Services through automated or non-human means, except as expressly permitted

• You will not use the Services for any illegal or unauthorised purpose

• Your use of the Services will not violate any applicable law or regulation

If you provide information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services.

3. User Registration and Account Security

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

You are responsible for ensuring that only authorised individuals access your account. You must notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. Platform Access and License

Subject to your compliance with these Terms, ourteam grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purpose.

For employers, this means using the Services for internal business and hiring purposes. For candidates, this means completing AI interviews, screenings, and assessments as directed by a hiring organisation.

This license does not include:

• Resale or commercial redistribution of the Services

• Collection, use, or distribution of any listings, descriptions, or outputs for purposes unrelated to the Services

• Any derivative use of the Services or their content

• Any downloading, copying, or use of account information for the benefit of a third party

• Any use of data mining, robots, or similar data gathering and extraction tools

All rights not expressly granted are reserved by ourteam. Any breach of these license terms will constitute a material breach of these Terms and your right to use the Services will immediately cease.

5. Fees and Payment

Certain features of the Services may require payment of fees. Fees, billing cycles, and usage limits are governed by the applicable subscription plan or order form.

You agree to provide current, complete, and accurate billing information for all purchases made through the Services. You agree to promptly update your account and payment information so that we can complete your transactions and contact you as needed.

Unless otherwise stated:

• All fees are quoted and payable in the currency specified in the order form

• All purchases are non-refundable except as expressly stated in writing

• Invoices are payable within thirty (30) days of the invoice date

• Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower

• We reserve the right to suspend access to the Services for any overdue invoices

• Sales tax, VAT, GST, or other applicable taxes are the responsibility of the paying party unless ourteam is legally required to collect them.

If you are unsatisfied with our Services, please contact us at hello@ourteam.ai.

6. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, AI models, scoring logic, evaluation methods, and outputs (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Our Content and Marks are protected by copyright, trademark, and other intellectual property laws.

The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use or internal business purpose only.

You shall not:

• Copy, record, screenshot, reproduce, or distribute platform content

• Reverse engineer, decompile, disassemble, or attempt to extract AI models, scoring logic, or source code

• Scrape, download, benchmark, or systematically capture data or outputs

• Use the Services to compete with or build a competing product

• Remove, alter, or obscure any proprietary notices

• Use our name, Marks, or logos without prior written consent

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these intellectual property rights will constitute a material breach of our Terms and your right to use our Services will immediately cease.

Your Submissions

By submitting materials to us, including interview recordings, transcripts, resumes, contact information, and other data (“Submissions”), you acknowledge and agree that:

• You grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display your Submissions solely for the purpose of providing and improving the Services

• You are responsible for ensuring you have the right to submit all materials

• No compensation will be paid with respect to Submissions

• Submissions provided through the Services may be shared with hiring organisations as part of the normal operation of the platform

• You should only provide Submissions that you are comfortable sharing under these Terms 

7. AI Interviews, Recordings, and Candidate Consent

For Candidates

By participating in an AI interview through ourteam, you acknowledge and agree that:

• Your interview session will be recorded, including audio and/or video

• Your responses will be transcribed and analysed by AI systems

• AI-generated evaluation scores will be produced based on your responses

• Your interview data, including recordings, transcripts, and evaluation scores, will be shared with the hiring organisation that initiated the screening

• You are participating voluntarily and may choose not to proceed with the AI interview at any time, though this may affect your candidacy

For Employers

If you are an employer using the Services to screen candidates, you acknowledge and agree that:

• AI-generated outputs, including interview scores, candidate evaluations, and screening results, are decision-support tools only

• AI outputs may be incomplete, inaccurate, or reflect unintended bias

• Human judgment and independent verification are required before making any hiring decision

• All hiring decisions remain solely your responsibility

• You are responsible for informing candidates about the AI interview process and obtaining any required consent prior to their participation, in accordance with applicable laws

• You do not rely on the Services as a substitute for professional, legal, or human resources judgment

• ourteam conducts regular bias audits on its AI evaluation systems but does not guarantee that outputs are free from all forms of bias.

8. User Data

Employer Data

Employers retain ownership of all data uploaded to the Services (“Employer Data”). Employers grant ourteam a limited, non-exclusive, worldwide license to process Employer Data solely to operate, maintain, and support the Services, provide analytics and evaluation outputs, and improve platform performance using aggregated or anonymised data.

Employers represent and warrant that they have all lawful rights, consents, and authorisations necessary to upload and process all candidate data, and that such processing does not violate any applicable data protection, privacy, or employment law.

Upon termination, employers may request export of their data within thirty (30) days. After this period, ourteam may delete the data in accordance with its retention policies.

Candidate Data

Candidates retain ownership of their personal data. By using the Services, candidates grant ourteam a limited license to process their data solely for the purposes of conducting AI interviews, generating evaluation outputs, and delivering results to hiring organisations. Candidate data will be retained and processed in accordance with our Privacy Policy.

Candidates may request access to, correction of, or deletion of their personal data by contacting us at hello@ourteam.ai, subject to applicable legal requirements and any data retention obligations.

9. Confidential Information

This section applies to employers and business users of the Services.

Confidential Information includes all non-public information disclosed through or in connection with the Services, including:

• Platform features, user interfaces, workflows, and documentation

• AI models, scoring logic, evaluation methods, and outputs

• Product roadmaps, pricing, benchmarks, and internal metrics

• Any trial, pilot, or early access functionality

• Business plans, customer lists, and financial information

Confidential Information excludes information that is publicly available without breach, independently developed without reference to Confidential Information, or rightfully received from a third party without restriction.

You agree to:

• Use Confidential Information solely for evaluating or using the Services

• Not disclose Confidential Information to third parties without prior written consent

• Restrict access to authorised personnel with a legitimate need to know

• Protect Confidential Information with at least the same degree of care used for your own confidential information, but no less than reasonable care

• These obligations survive termination of access for a period of three (3) years.

10. Trial and Early Access

Trial, pilot, or early access use is:

• Time-limited as specified at the time of activation

• Feature-limited at ourteam’s discretion

• Provided “as is” with no obligation to convert to a paid plan

• Subject to all terms and conditions in these Terms

ourteam may modify, suspend, or terminate trial access at any time, with or without notice, at its sole discretion. No refunds or credits will be issued for trial or early access periods.

11. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or content from the Services to create or compile a collection, database, or directory without written permission

• Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information

• Circumvent, disable, or otherwise interfere with security-related features of the Services

• Disparage, tarnish, or otherwise harm us or the Services in our opinion

• Use any information obtained from the Services to harass, abuse, or harm another person

• Make improper use of our support services or submit false reports of abuse or misconduct

• Use the Services in a manner inconsistent with any applicable laws or regulations

• Engage in unauthorised framing of or linking to the Services

• Upload or transmit viruses, Trojan horses, or other malicious code

• Engage in any automated use of the system, such as using scripts, bots, or data mining tools

• Delete or alter any copyright or proprietary rights notice from any Content

• Attempt to impersonate another user or person or use the username of another user

• Interfere with or disrupt the Services or the networks or services connected to the Services

• Harass, annoy, intimidate, or threaten any of our employees or agents

• Attempt to bypass any measures designed to prevent or restrict access to the Services

• Copy or adapt the Services’ software, including any APIs, integrations, or code

• Decipher, decompile, disassemble, or reverse engineer any of the software comprising the Services, except as permitted by applicable law

• Use any automated system to access the Services in a manner that exceeds reasonable request volumes

• Use the Services as part of any effort to compete with us

• Sell, transfer, or sublicense your account or access

• Use the Services to advertise or offer to sell goods and services

• Share accounts, credentials, or access tokens with unauthorised parties

• Conduct competitive analysis, benchmarking, or feature comparison for competitive purposes

• Upload candidate data without lawful authorisation or appropriate consent

• Provide false, misleading, or fraudulent responses during an AI interview

• Attempt to manipulate or game AI evaluation systems

• Use third-party tools, scripts, or other persons to complete an AI interview on your behalf

12. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy at https://ourteam.ai/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. The Services are hosted in Singapore and may process data in additional jurisdictions. If you access the Services from outside Singapore, please be aware that your information may be transferred to, stored, and processed in countries with different data protection laws.

13. Copyright Infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us at hello@ourteam.ai with a detailed description of the copyrighted work, the location of the infringing material on the Services, and your contact information. We will review and address all notices and take appropriate action in accordance with applicable intellectual property law.

14. Service Availability and Modifications

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

15. Term, Suspension, and Termination

These Terms remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

We may terminate your use or participation in the Services or delete your account and any content or information that you posted at any time, without warning, in our sole discretion. Specific grounds for immediate suspension or termination include:

• Breach of any provision of these Terms

• Failure to pay fees when due

• Creating legal, security, or reputational risk to ourteam or its users

• Engaging in any prohibited activity described in these Terms

• Providing false or fraudulent information

• Becoming subject to bankruptcy, insolvency, or similar proceedings

Upon termination:

• All licenses and rights granted under these Terms immediately cease

• All access to the Services must cease

• All outstanding fees remain payable

Provisions that by their nature should survive termination will survive, including intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a false or borrowed name, or the name of any third party.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

YOU ARE SOLELY RESPONSIBLE FOR CONDUCTING YOUR OWN DUE DILIGENCE, INCLUDING BACKGROUND CHECKS AND VERIFICATION, BEFORE MAKING ANY HIRING DECISIONS. WE DO NOT GUARANTEE THE ACCURACY, QUALITY, OR RELIABILITY OF ANY CANDIDATE INFORMATION, AI-GENERATED EVALUATION, OR SCREENING RESULT PROVIDED THROUGH THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

17. Limitation of Liability

IN NO EVENT WILL OURTEAM, ITS DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

18. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of:

• Your breach of these Terms

• Your violation of any applicable law or regulation

• Your use or misuse of the Services

• Your breach of the representations and warranties set forth in these Terms

• Your violation of the rights of a third party, including but not limited to intellectual property rights

• Any harmful act toward any other user of the Services

• Any data uploaded or processed through the Services without proper authorisation or consent

• Any content you submit through the Services that is false, misleading, or fraudulent

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

19. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (“Dispute”), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any legal proceedings. Such informal negotiations commence upon written notice from one party to the other.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

Jurisdiction

Any Dispute that cannot be resolved through informal negotiations shall be submitted to the exclusive jurisdiction of the courts of Singapore. Each party irrevocably submits to the jurisdiction of such courts and waives any objection as to venue.

Restrictions

The parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Time Limitation

You agree that any cause of action arising out of or related to the Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

20. Electronic Communications

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

21. Regional Compliance

ourteam operates across multiple jurisdictions, including Singapore, Malaysia, Indonesia, the Philippines, Thailand, Vietnam, Australia, and the United States. You are solely responsible for compliance with all applicable laws and regulations in the jurisdictions where you use the Services, including but not limited to:

• Personal Data Protection Act (PDPA) — Singapore

• Personal Data Protection Act 2010 (PDPA) — Malaysia

• Undang-Undang Perlindungan Data Pribadi (UU PDP) — Indonesia

• Data Privacy Act 2012 (DPA) — Philippines

• Personal Data Protection Act (PDPA) — Thailand

• General Data Protection Regulation (GDPR) — European Union

• California Consumer Privacy Act (CCPA/CPRA) — United States

• Fair Work Act 2009 — Australia

• All applicable employment, anti-discrimination, and data protection legislation

ourteam will provide reasonable assistance to help you understand the platform’s data processing practices. However, ourteam does not provide legal advice and is not responsible for your compliance with applicable laws or regulatory requirements.

22. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

23. Amendments

ourteam may update these Terms from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. If we make material changes, we may notify you by email or by posting a prominent notice on the Services.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

24. Miscellaneous

These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and ourteam regarding the Services and supersede all prior agreements and understandings.

No partnership, joint venture, agency, or employment relationship is created by these Terms.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

We may assign our rights and obligations under these Terms without restriction. You may not assign your rights or obligations without our prior written consent.

All notices required or permitted under these Terms shall be in writing and shall be deemed delivered when sent by email to the addresses specified in the account or order form.

25. Contact Us

If you have questions or concerns about these Terms, or to resolve a complaint regarding the Services, please contact us at:

Team AI Pte. Ltd. (operating as ourteam)

Email: hello@ourteam.ai

Website: https://ourteam.ai